Shipping and Delivery
FREE delivery for all orders within Australia!
We strive to deliver every order as soon as possible. If you can order an item on our website, it means that the item is in stock. As we are a small business selecting unique lighting pieces from various manufacturers and suppliers around the world, the dispatch, shipping and delivery times do vary.
The shipping and delivery time is comprised of the following aspects:
- Dispatch: Our products will be internationally dispatched from our suppliers, which should take between 2-5 business days.
- Shipping: International shipping will take between 5-20 business days, accounting for shipping delays due to COVID.
- National delivery: Delivery within Australia would be 2-5 business days.
Thus, the total estimated shipping and delivery time would will be between 2 to 6 weeks.
Because of this, you will find that our prices are able to be quite cheaper than other known lighting store brands! We also have a Customer Happiness Guarantee - if you're not 100% happy with any product within 30 days of the item/s arriving to you, you can request an exchange or refund. Please see more details about our Happiness Guarantee here.
In the event that an item is showing in stock but this is an error in our system and the item is not available for dispatch in 2 business days, we will contact you and give you the option to fulfil the order another way or refund your money immediately.
Please note: While PO Box deliveries are permitted, we don't recommend this for large and/or fragile items.
Did you know: Over the past few months, we have collected survey responses from our early followers. More than 85% noted that they wanted to gain access to global suppliers that provide high quality products at a lower product and shipping cost. We are listening to our followers and are curating unique noteworthy lights from manufacturers and suppliers around the globe!